Privacy notice


One Pharmacy website is dedicated to respecting the privacy of website and smartphone application users, protecting any personal information obtained during the data collection process. This includes information provided by users through website/application usage, in stores, or via phone or email, and will be handled by our Privacy Policy.


Your explicit consent to the collection and use of your information

Your explicit consent is essential for the collection and utilization of personal information by One Pharmacy website. This may include your name, address, phone number, email, demographic data, transaction details, and personal profiles like Internet IP address, domain, browser, reference information, and user agent. This information is collected through means such as cookies or other user-provided data, all of which are stored securely on our servers and treated with the utmost confidentiality.


By using our website or application, you expressly consent to the collection, transfer, processing, use, and storage of your personal information, as highlighted in our privacy policy.

This may occur within your country of residence or outside it in jurisdictions with different privacy laws. If you do not agree with the terms or require more information, please contact our customer service directly at 51771719 in Kuwait. Your access or use of the website/application grants One Pharmacy website a perpetual, non-exclusive, worldwide license to use your personal information for the purposes outlined in this document, without charge.


We do not sell your data to third parties. However, selected customer information may be shared with:

  • Our group of companies.
  • Companies granting exclusive franchise rights.
  • Databases of other parties to which One Pharmacy website or any of its brands subscribe.
  • Governmental bodies or other authorities may access personal information when necessary to comply with provisions and laws, enforce the law, or protect the property rights or other rights of One Pharmacy website.
  • Agencies assisting One Pharmacy website in collecting statistics on site visitors, sales, demographic data, and other business information may also access certain personal data. This information enables us to customize the services provided to our customers.

We will retain and use your data for corporate purposes permitted by law, we will promptly dispose of such personal data securely.

We also reserve the right to use any third-party advertising company to display advertisements on our websites. These advertisements may also contain cookies. While we may use cookies in other parts of our websites, cookies related to advertising or from third-party sources may be collected by any third party without our direct involvement or control over these operations.


To safeguard your personal information from access or use by third parties:

We employ rigorous security measures. All personal data is stored on a secure server, and we implement procedures designed to prevent random or unauthorized access, destruction, use, modification, or disclosure. Our commitment to keeping your data confidential and secure is outlined in the privacy policy contained in this document. We apply technical and organizational measures to prevent accidental or unlawful damage, loss, unauthorized disclosure or access, or any other form of illegal use. While we strive to implement commercially applicable security measures for handling personal data, users of our websites/applications acknowledge and agree that One Pharmacy website does not control the transmission of information or data through our websites/applications or any other websites or media.


Privacy Policy Updates

Due to our ongoing efforts to enhance the quality of service for our customers through regular updates and improvements to our systems and services, One Pharmacy website reserves the right to review, amend, or change the terms and conditions of this privacy policy at any time without notice. Your continued use of our websites/applications or other means following the posting of modifications to the Privacy Policy will be considered as your acceptance of such changes.


Other Parties' websites:

Our websites/applications may include links to other websites. We do not assume responsibility for the privacy practices of these unaffiliated websites or the content and information-handling methods they employ for their visitors or users. We strongly advise you to review the privacy policies of all websites you visit to comprehend how they manage your data.


Warranty and guarantee:

The user acknowledges that One Pharmacy website does not provide any warranty, guarantee, or representation of any kind regarding the control, collection, correction, access, processing, use, storage, protection, or transfer of personal information, or the existence or effectiveness of any security measures employed. The user agrees that One Pharmacy website will not be held responsible for any claims, losses, or damages resulting from access, disclosure, use, or modification by any authorized or unauthorized party, or the introduction of viruses, software, or any other harmful factors and their subsequent impact on the personal data stored on the website or application.


Limitation of Liability:

Under no circumstances will One Pharmacy website, its affiliates, partners, employees, officers, directors, or insurers bear any liability to you or any other person for costs or damages, including any special or unintentional, punitive, indirect, or consequential damages, arising from the collection, use, transmission, processing, or storage of personal information resulting from your access to our websites/applications via other means.


The Law and Competent Courts:

All disputes arising from the provision of this service shall be subject to the jurisdiction of the law of the country (jurisdictional departments) in which you registered your personal information on the One Pharmacy website or application. For further clarification, this exclusively includes the countries in which One Pharmacy operates the website \application. Judicial departments are competent to hear disputes about this privacy policy, depending on the country in which the dispute arose.